Terms of service

1. About Cazida

Cazida ("we," "us," or "our") is a US-registered e-commerce business specializing in home gadgets, kitchen tools, and garden essentials. Our online store is operated through Shopify Inc. and is accessible at cazida.com.

• 📍 Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
• 📧 Email: support@cazida.com
• 📞 Phone: (+1) 307-452-8031

2. Eligibility and Account

By using our website, you represent and warrant that:

• You are at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater.
• You have the legal capacity to enter into a binding agreement.
• You will provide accurate, complete, and current account and order information.
• You will promptly update your information to keep it accurate and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including but not limited to cases of suspected fraud, abuse, or violation of these Terms.

3. Products and Pricing

3.1 Product Descriptions

We make every effort to display our products as accurately as possible. However, we do not warrant that product descriptions, images, specifications, or other content are complete, accurate, or error-free. Product images are for illustrative purposes only. Minor variations in color, size, texture, or design may occur due to screen display settings, manufacturing tolerances, or material differences and do not constitute a defect.

3.2 Pricing

All prices are displayed in US Dollars (USD) and are subject to change without prior notice. However, the price displayed at checkout at the time you complete your purchase is the final, binding price for that transaction. Price changes will not affect orders that have already been confirmed.

We reserve the right to correct any pricing errors on our website. If a pricing error is discovered on an order that has not yet been confirmed, we will notify you and give you the option to proceed at the correct price or cancel the order for a full refund.

3.3 Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or restrict sales to certain regions without prior notice. If an item becomes unavailable after your order is placed, we will notify you promptly and issue a full refund for that item.

4. Orders and Payment

4.1 Order Confirmation

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order. Your order is confirmed when you receive an order confirmation email from us. If you do not receive a confirmation email within 24 hours of placing your order, please contact us at support@cazida.com.

4.2 Payment Methods

We accept the following payment methods:

• Visa, Mastercard, American Express, Discover, Diners Club
• PayPal
• Apple Pay, Google Pay

All payment transactions are processed through Shopify Payments or PayPal, both of which are PCI-DSS compliant. We do not store your full credit card details on our servers.

4.3 Order Cancellation

You may cancel your order within 24 hours of placing it for a full refund (100%), provided the order has not yet entered processing or been shipped. To cancel, please contact us immediately at support@cazida.com with your order number.

After 24 hours, we cannot guarantee cancellation as the order may already be in fulfillment. Please refer to our Refund Policy for post-shipment options.

4.4 Fraud Prevention

We reserve the right to cancel orders that appear fraudulent, involve stolen payment information, or are placed by dealers or resellers in violation of our policies. We may contact you to verify your identity or payment before processing such orders.

5. Shipping and Delivery

Cazida ships orders from warehouses in the United States and China, depending on the product. Estimated delivery times and shipping carriers vary by fulfillment location. Full details are available in our Shipping Policy.

We are not responsible for delays caused by customs clearance, carrier disruptions, natural disasters, or other events outside our control. Risk of loss and title for items purchased from us pass to you upon delivery to the shipping carrier.

6. Returns and Refunds

Our return and refund practices are governed by our Refund Policy, which is incorporated into these Terms by reference. Key points:

• Returns are accepted within 30 days of delivery for any reason, provided items are unused and in original condition.
• Items damaged, defective, or incorrectly sent are eligible for a free return and full refund or replacement.
• Return shipping costs for change-of-mind returns are the customer's responsibility.
• Refunds are processed to the original payment method within 5–10 business days of receiving the returned item.

7. Intellectual Property

All content on cazida.com — including but not limited to text, graphics, logos, images, product descriptions, icons, and software — is the property of Cazida or its content suppliers and is protected by United States and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only. You may not:

• Reproduce, copy, distribute, or publicly display any content from our website without our prior written consent.
• Use our trademarks, logos, or brand elements without authorization.
• Scrape, crawl, or extract data from our website using automated tools.
• Sell, resell, or commercially exploit any content or products obtained from our website without authorization.

Any unauthorized use of our intellectual property may result in legal action.

8. User Conduct and Prohibited Uses

By using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws or regulations.
• Infringe the intellectual property, privacy, or other rights of any person or entity.
• Transmit any viruses, malware, spyware, or other harmful code.
• Attempt to gain unauthorized access to our systems, servers, or databases.
• Engage in any conduct that could damage, disable, overburden, or impair our website or servers.
• Collect or harvest personal information of other users without their consent.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Use the website to send unsolicited commercial communications (spam).
• Post or transmit false, misleading, defamatory, or harassing content.

Violation of these prohibitions may result in immediate termination of your access to our website and may be reported to law enforcement authorities.

9. Third-Party Links and Tools

Our website may contain links to third-party websites and may use third-party tools and services (such as payment processors, shipping trackers, and analytics platforms). These are provided for your convenience only.

We do not endorse, control, or assume any responsibility for the content, privacy practices, or terms of any third-party website or service. Your use of third-party tools is subject to their respective terms and conditions. We recommend reviewing those terms before using any third-party service.

10. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to:

• Implied warranties of merchantability or fitness for a particular purpose
• Warranties that the website will be uninterrupted, error-free, or free of viruses
• Warranties regarding the accuracy, completeness, or reliability of any content

We do not warrant that the results obtained from using our products will meet your expectations. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Cazida and its officers, directors, employees, agents, and partners shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages arising from your use of or inability to use our website or products
• Damages resulting from unauthorized access to or alteration of your data

In any case, our total liability to you for any claim arising from or related to your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim in the 30 days prior to the claim.

Some jurisdictions do not allow limitations on liability for certain types of damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless Cazida and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your violation of these Terms of Service
• Your violation of any applicable law or regulation
• Your infringement of any third-party intellectual property or other rights
• Any content you submit or transmit through our website

13. Dispute Resolution and Arbitration

13.1 Informal Resolution First

We want to resolve any issues quickly and fairly. Before initiating any formal legal proceedings, you agree to contact us first and give us a reasonable opportunity to resolve the dispute informally. Please email us at support@cazida.com with a description of your concern. We will acknowledge your message within 3 business days and work in good faith to resolve the matter within 30 calendar days.

13.2 Binding Arbitration

If we are unable to resolve a dispute informally within 30 days, both parties agree that any dispute, claim, or controversy arising from or relating to these Terms or your use of our services — including questions about the existence, validity, or scope of this arbitration clause — shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

The arbitration shall be conducted in English, in Sheridan County, Wyoming, or by remote hearing if mutually agreed. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

You and Cazida agree that all claims must be brought in your or our individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a class or representative proceeding.

13.4 Exceptions

Notwithstanding the above, either party may bring a claim in small claims court for disputes within that court's jurisdictional limits. Either party may also seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

14. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising from or related to them shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

For any dispute not subject to arbitration under Section 13, or for enforcement of an arbitration award, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Sheridan County, Wyoming.

If you are accessing our website from outside the United States, you do so at your own risk and are responsible for compliance with local laws in your jurisdiction.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will:

• Update the Last Updated date at the top of this page.
• Notify registered customers by email for significant changes (where reasonably practicable).

Your continued use of our website after any changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using our website and services.

The most current version of these Terms will always be available at cazida.com/pages/terms-of-service.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy (collectively, "Policies"), constitute the entire agreement between you and Cazida with respect to your use of our website and services, and supersede all prior or contemporaneous communications, representations, or agreements.

In the event of any conflict between these Terms and any of our other Policies, the more specific Policy shall control.

18. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

• 📧 Email: support@cazida.com
• 📞 Phone: (+1) 307-452-8031
• 📍 Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
• 🕐 Business Hours: Monday – Friday, 8:30 AM – 5:30 PM (MT)

We aim to respond to all inquiries within 1–2 business days.